Donaldson has expanded its iCue Connected Filtration Service to offer remote monitoring of customers’ iCue service accounts by Donaldson product specialists, accelerating dust collector response and service.
Currently, the subscription-based iCue Connected Filtration Service provides dust collector operational insights to customers via a web-based dashboard. This information can help reduce unplanned downtime, support efficient maintenance and operations, and automatically capture compliance and sustainability data.
With the new iCue Monitor Service, customers can now choose to have their iCue account monitored by a team of Donaldson specialists. If a facility’s dust collector generates an alert, the team reviews it, along with other captured data and collector history to determine next steps. This could be anything from recommending future maintenance, facilitating a service call for an onsite technician, to contacting customers about urgent situations requiring immediate resolution.
“The iCue Monitor Service combines advanced connect technology, proactive customer service and many years of dust collector experience,” said Wade Wessels at Donaldson. “With our product specialists monitoring customer dust collectors, response times are accelerated, downtime is reduced and customers can attend to the rest of their facility's needs.”
The latest announcement arrives after Donaldson made several iCue service updates based on customer feedback at the end of 2021 to continue improving and streamlining functionality for manufacturing facilities around the world.