A helping hand

Jon Lawson

Bosch Rexroth has introduced a new diagnosis tool that uses Augmented Reality (AR) to provide remote support for in-house maintenance teams working with Hägglunds heavy duty drives.

The app-based software works in real-time, connecting wirelessly to smartphone, tablet and laptop devices or even video goggles.

AR technology enables Bosch Rexroth central service specialists to not only see everything the onsite team sees, but also superimpose their hands, tools, documents and diagrams on top of the image that is being displayed. This allows the expert to virtually guide the engineer through diagnosis and solution.

In remote areas, such as raw materials extraction facilities, experts can quickly perform a diagnosis and advise the correct course of action, reducing downtime and maintenance costs.

“Downtime can cause a significant impact to business, both operationally and financially therefore the faster a resolution can be found, the better,” says John Berry, Hägglunds Sales & Customer Development Manager at Bosch Rexroth. “Hägglunds Insight Live will revolutionise the way maintenance is carried out and help reduce the time required to fix a problem. Instead of shutting down a process, calling out a maintenance team and waiting for them to arrive and resolve the issue, in-house teams can now receive immediate support as soon as an issue occurs thanks to AR technology.”


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