AC drives registration service launched

Paul Boughton

Drive registration is a new, free service offered by ABB for its low-voltage AC drives. The service is available to anyone that owns or services a drive including end users, machine builders, OEMs, panel builders and system integrators. By registering a drive, ABB is able to offer timely recommendations about maintenance and upgrade services that will help extend the lifetime of the installation.

As an incentive to encourage take-up of drive registration, ABB is offering a six-month extended warranty comprising drive repair or replacement with labour covered for selected drive types. The incentive follows the terms and conditions stipulated within the ABB Drive Care agreement; a contract-based initiative available in 44 countries.

To register a drive, an app can be downloaded to a smartphone from either the App Store or Google Play using the search term “ABB Drive Services” or users can register online at 

Once the app is downloaded, the drive’s serial number and location is entered together with the end-user name, contact details, application and industry. Registration provides rapid access to product manuals and direct customer support contacts, without having to undertake extended web-based searches.

The app features a “check my drive” function from which the time of the next major preventive maintenance can be tracked.

“Registration gives an opportunity to create a dedicated record that shows a story of the drive’s performance throughout its lifetime. It provides each drive with a passport that describes its application, parameter settings, maintenance records and upgrades,” says Stuart Melling, service manager, Drives and Controls. “All of these benefits lead to a highly reliable drive that is performing at optimum throughout its life cycle, thereby ensuring the best in productivity. This leads to tighter cost control.”

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