Drive registration is a new, free service offered by ABB for its low-voltage AC drives. The service is available to anyone that owns or services a drive including end users, machine builders, OEMs, panel builders and system integrators. By registering a drive, ABB is able to offer timely recommendations about maintenance and upgrade services that will help extend the lifetime of the installation.
As an incentive to encourage take-up of drive registration, ABB is offering a six-month extended warranty comprising drive repair or replacement with labour covered for selected drive types. The incentive follows the terms and conditions stipulated within the ABB Drive Care agreement; a contract-based initiative available in 44 countries.
To register a drive, an app can be downloaded to a smartphone from either the App Store or Google Play using the search term “ABB Drive Services” or users can register online at www.abb.com/drivereg.
Once the app is downloaded, the drive’s serial number and location is entered together with the end-user name, contact details, application and industry. Registration provides rapid access to product manuals and direct customer support contacts, without having to undertake extended web-based searches.
The app features a “check my drive” function from which the time of the next major preventive maintenance can be tracked.
“Registration gives an opportunity to create a dedicated record that shows a story of the drive’s performance throughout its lifetime. It provides each drive with a passport that describes its application, parameter settings, maintenance records and upgrades,” says Stuart Melling, service manager, Drives and Controls. “All of these benefits lead to a highly reliable drive that is performing at optimum throughout its life cycle, thereby ensuring the best in productivity. This leads to tighter cost control.”
For more information visit: www.abb.com/drivereg