The energy complaints carol
Crying out for energy companies to hear his message, the UK's Energy Ombudsman has joined a choir of ombuds-angels to sing for change.Clearer bills, simple tariffs and faster problem solving are just three things being perfectly pitched by an ensemble of choristers who hope to bring joy to energy customers.
Leading the chorus, Chief Ombudsman Lewis Shand-Smith carolled that energy companies have it in their power to create harmony by placing the needs of the customer at the heart of their services.
So ... on the twelfth day of Christmas, energy companies gave to me ...
Ombudsman awareness
Faster problem solving
No rolling contracts
Great communication
More meter readings
Better information
A simple transfer process
Less cold calling
Accurate meter readings
Simple tariff options
Help with our questions
And bills we can really understand
Consumer Focus complaint figures from July to September 2011 show an increase in complaints to five of the ‘Big Six’ suppliers. Complaints across the industry rose on average by just over a quarter (26 per cent). The energy ombudsman has accepted 6353 complaints since 1 April 2011 and has identified some simple ways that companies can improve their service to customers.
The Ombudsman Service Limited is a private company limited by guarantee which operates using the brand ‘Ombudsman Services’. It runs four national, private sector ombudsman schemes which provide independent dispute resolution for the communications, energy, property and copyright licensing sectors.
For more information, visit www.ombudsman-services.org
